Managed Services, Support, Repairs & Rentals

Our partnerships with vendors allows us to manage your support contracts, purchased alongside devices through our service centre. For those that are not under contract or cannot be supported by the OEM, we offer extra services to ensure you have flexibility with your device management, moving forward.

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Repairs

Our repair center works on around 5,000 devices per month, and many more in total, either refurbishing them for sale or supporting users who require testing throughout their product lifecycle. We can create bespoke services depending on your requirements, including:


  • Same Day Repair

  • Next Day Repair

  • 10-5-3 day turnaround

  • Voucher repairs

  • Ad-hoc repairs

Device Support:

Zebra Technologies, Intermec, HHP/Honeywell, Symbol/Motorola, Datalogic, Psion, Denso, LXE, Samsung, Apple, Nokia (Windows Phone), and more.

OS Support:

Windows CE, Legacy Windows Mobile, Windows Embedded Handheld, Windows 8.1, Android all versions, iOS all versions.

Buffer Stock Management

For MiTEQ to provide a next day swap service, we need to hold buffer stock which, in most cases, is owned by the customer and managed by MiTEQ. We will ensure that there are enough units in buffer to cope with the return rates of the customer and the repair cycle.

Helpdesk

MiTEQ provide a helpdesk which runs through some diagnostic queries and also uses the MDM solution to remotely access devices, if necessary. This can be dialled up/down depending on the customer’s level of requirement.


  • Customer Care Business Hours - 8am to 6pm (Mon-Fri) excluding Bank Holidays

  • Hardware Assistance for users

  • Customer Portal Ticket Tracking System available 24/7

  • Supports Next Business Day HHT Exchange service

Enterprise Mobility Management

We are available 24/7 to completely manage the day-to-day running of your EMM solution giving you ultimate peace of mind, leaving you to run your business more efficiently.

  • Google Zero Touch - Around the clock app analysis. Scan and remove Google Play applications that do not meet security regulations

  • Samsung KME - Can't be tampered with. Even if a KME-enrolled device is factory reset. The MDM/EMM software will be automatically reinstalled and the user will be re-enrolled.

  • Apple Business Manager - Streamlined enrolment. Guide users through simple on screen activation process and remove/skip them past stages not relevant to them.

 

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